The Petsafe Collar is Not Working Troubleshooting Tips

Now that you have opted for one of the PetSafe Collars, there are a few tips you need to keep in mind before you begin using it. For starters, remember to use it as a training device, and only in conjunction with voice commands and lots of praise and treats. Your dog must learn acceptable behavior, but not view the collar as punishment or a frightening object. If your pet is not responding to the stimulation as you think it should, here’s what you need to do.


  • Read through the instruction manual carefully to completely understand the device and how it works.
  • Your PetSafe Collar could be either rechargeable or battery operated so the first thing you need to do is check whether it is charged or if the batteries are working.
  • Rechargeable collars typically take about 14 to 16 hours to charge and will remain usable for 1 to 2 months depending on how frequently you use them. In case you’re using batteries, make sure the batteries are positioned properly with the positive side up.
  • PetSafe collars automatically set the charge to the perfect amount of stimulation needed to train your dog. They also give your pet a couple of second-breaks between each stimulation to give it time to learn.
  • The collar delivers the static through two probes on the inside of the band. Make sure both probes are the same size and positioned to touch the skin. Try slipping a finger between the collar and your pet’s skin. You should be able to do that comfortably.
  • To ensure that the probes are working, rub them against some hard surface (not glass). If the red light comes on, you’ll know that they’re working.
  • To reset a chargeable collar, connect it to the charger for 10 to 15 minutes and it will go back to Level 1. Similarly, for a battery-operated collar, remove the battery, give it a minute and then reinsert.